Help Center

Payment & Billing & Taxes

Payment

Billing

Duty & Taxes

Payment

  • How does the payment process work?

When a customer submits an order in your online store, the order is automatically imported into NovaTomato.

However, since NovaTomato cannot process the payment directly from your chosen sales platform, you need to complete the payment manually on novatomato.com. Once the payment is confirmed and received, the order is sent to production.

  • What payment methods are accepted?

Currently, we accept payment via PayPal, debit or credit card (via the PayPal service).

If paying by debit or credit card, you don’t need a PayPal account or register with PayPal.

During the checkout process, follow the PayPal prompts until you get to the “Checkout Log In” page. To pay without a PayPal account, click on the “Debit or Credit Card” button and securely complete the payment with your debit or credit card.

  • Why isn’t my payment being processed?

Please ensure your browser is not blocking pop-ups, as this can prevent payment processing. You may need to disable your AdBlock or pop-up blocker temporarily.

If you still can’t fix the problem, please contact our Customer Care for help.

  • How do I use a coupon code?

You can activate the code by entering it at the checkout page.

If the coupon code is valid, the price will be adjusted accordingly.

Please note that:

  • The code can only be used once.
  • Discounts only apply to the product price and cannot be used for shipping fees or taxes.
  • Please use the code before its expiration date.
  • Some promotional codes may not be used in conjunction with one another.
  • What are Bulk Order Incentives?

You’re eligible for a bulk order discount when the minimum order quantity of ten (10) units is reached. The table below shows the applicable bulk order discount. The more you purchase, the more you save. Bulk discounts are automatically applied when you add items to your cart.

Note: If you are eligible for both the Bulk Order Incentives and the Monthly Sales Incentives, the higher incentive amount is applied to your order.

Purchase units Discount
≥10 5%
≥25 8%
≥50 10%
≥100 12%
≥200 15%
≥500 20%

If you‘d like to order more than this, or have any further inquiries, feel free to reach out to our Customer Care.

  • What are Monthly Incentives?

We’re more than happy to support your business growth, and you'll be eligible to get a discount incentive if your accumulated monthly sales (on paid products only) reach a certain minimum threshold.

On the 1st day of each month, if your sales volume (paid products only) of the previous month reaches a minimum sales amount (as shown in the table below), you’ll be eligible for the corresponding product discount price on orders for the following month. The applicable discounted price will be shown on the checkout page.

Note: If you are eligible for both the Bulk Order Incentives and the Monthly Sales Incentives, we will apply the higher incentive amount to your order.

Monthly sales volume reached (USD) Discount applicable the following month
1000 8%
2500 10%
5000 12%
10000 15%
20000 20%
  • Which currencies does NovaTomato accept?

Currently NovaTomato only accepts USD. If your bank account or PayPal is set in another currency, charges will be processed under the exchange rates provided by your bank or PayPal.

  • In which currency can I sell my products?

You can set your online store to your preferred currency - it's entirely up to you in which currency you want your customers to pay you in.

Billing

  • Where can I view my billing history?

You can view the billing history from Dashboard>Billing. A combination of criteria enables you to search for the exact orders you want.

  • Where can I view my sales information?

You can find all sales information on your account through the sales platforms section.

Duty & Taxes

  • Who pays the customs duties?

If the order is eligible for any customs duties, the amount will be included within taxation as part of the order total on the checkout page. Taxation is the sum of the customs duty and sales tax.

  • What is Sales Tax?

This does not constitute professional tax advice. We strongly advise consulting a tax specialist to find out your specific obligations.

A sales tax is a consumption tax imposed by the government on the sale of certain products and services. Items sold and shipped to delivery addresses within the United States are liable for the sales tax set by each respective state’s government. The retailer is responsible for collecting the sales tax at the point of sale and passing it on to the government.

  • Does the product price include tax?

No, the product price on the NovaTomato website doesn't include sales tax. The applicable sales tax will be calculated as part of taxation in the order total at the checkout page of an order.

  • How does NovaTomato calculate the sales tax?

Sales tax is calculated based on the shipping address. The sales tax rate is different in each state, and within each state, it varies by county, city, and district.

On NovaTomato, it will be calculated based on the local state policies in the United States. Generally, it is calculated based on product price and/or shipping price. The applicable sales tax will be calculated as part of taxation in the order total.

  • Do international sellers have to charge Sales Tax?

Yes. Even if you are not physically located in the United States, you may still have an economic nexus, inventory nexus, or another type of nexus, meaning you may have to collect sales tax. You can learn more here.

  • What is a resale certificate?

A resale certificate lets retailers buy products without paying sales tax if they plan to resell them. This means that retailers who sell NovaTomato products with a sales tax permit can apply for a resale certificate. If you have a resale certificate for a specific state, you can submit it to us. Once it is approved, we will stop charging you sales tax for that state, but it will be your responsibility to collect the tax from the customer when you sell the item. Please refer to the link here to learn more. And we recommend you reach out to a tax specialist for more advice.

  • How do I submit a resale certificate?

If you have a resale certificate, NovaTomato will not charge you with sales tax. You can submit the resale certificate to NovaTomato under Dashboard>Resale Certificate. We'll review your application within 3~5 working days and let you know by email whether it's valid or if you need to re-submit it. Once the reseller certificate is verified as valid, NovaTomato will not charge you sales tax on any subsequent orders so long as the documentation has not expired.