Help Center

Returns & Terms & Policies

  • Premium Quality Guarantee

We care about you and the planet. We believe that building the future requires us to look after the needs of both in a responsible and ethical way. That’s why we stand behind all of the products we produce for you, ensuring everything is made, cut, and hand-finished with the utmost care and accuracy.

We only work with certified suppliers with the highest level of ethics, compliance, and social track records. It’s our commitment to doing business.

Plus, we want to make sure you are satisfied – if there’s a production flaw, we’re committed to providing solutions you’ll be happy with.

  • How do I report a problem with my order?

If there is a problem with the delivered product like printing error, sewing defects, damage, etc., please contact our Customer Care within 30 days of product delivery. Please describe the quality issue when submitting a return request. You may be required to upload some photos of the items as the case may be.

Our Team will do everything possible to rectify the issue and provide the most suitable solution for you.

  • What's the Return & Refund Policy?

At NovaTomato, we are proud to deliver premium quality products to our customers. If the product you received does not meet the quality standards and specifications stated on our website, we will replace the item or refund you.

Please be aware that since our products are made to order, we cannot accept returns or exchanges if your customer ordered the wrong size, color or simply doesn’t like the product.

If there is a quality problem with the product you have received, please contact our Customer Care within 30 days of product delivery. We offer free replacements or a refund for damaged products or manufacturing errors.

  • What’s the return address?

If there is any problem with your order, please reach out to our Customer Care first. We will not be able to process any returned items without a return request authorized by our Customer Care team.

  • How long does a refund take?

After the refund request is approved, it takes 3-5 working days for our teams to process it. The amount of time varies based on the original payment method. If you paid with a bank account or your PayPal balance, refunds could take 3-5 days. If you paid with a credit or debit card, refunds could take up to 30 days (based on the card company).