Help Center

Products & Manufacturing

Product

Customization

Manufacturing

Product

  • What's your quality promise?

We stand behind all of the merchandise we produce for you, ensuring everything is printed, cut, and hand-finished with the utmost quality and accuracy.

And that’s why we also only work with certified suppliers with excellent ethics, compliance, sustainability, and social responsibility track records.

Plus, we want to make sure you are satisfied – if there’s a production flaw, we’re committed to providing solutions you’ll be happy with.

  • What are your sustainability practices?

We understand the need to protect the environment for our future, and we’re trying to set the benchmark for environmental sustainability in the fashion industry. That’s why we only work with certified suppliers with excellent ethics, compliance, sustainability, and social responsibility track records.

And because all of our products are made on-demand, there is zero production waste and minimal environmental impact. This is because the product doesn’t exist until your customer hits “buy”, and only then is it made.

Plus, our premium fabric and packaging are made from sustainable materials. For more detailed information, please go to the section “Sustainability”.

  • What is “make to order”?

Every product you find on NovaTomato is customizable by you – you’re able to choose the products you want to offer and design them the way you like. And, the designed product doesn’t physically exist until your customer pushes that “buy” button. So "make to order" is our unique concept that allows products to be made one order at a time.

  • What does NovaTomato's product price include?

The price shown on the product page is the product’s net price. If you add the product in the cart for checkout with your shipping address and selected delivery method, you’ll see the total amount, including any applicable shipping costs and taxations.

The taxation is the sum of applicable duty and/or sales tax. You can read about it here for more information.

You will need to consider all the costs and make the necessary adjustments to ensure a profitable margin.

  • Where can I submit a product review?

We encourage our customers to share their shopping experience with others. To do so, on the product page, click the “Reviews” tab and then “Write a comment”. You can upload up to five product photos.

You are solely responsible for your comments and images. Please make sure your review abides by NovaTomato’s Content Guidelines. NovaTomato has the right to display your review on our site or hide any that do not follow our Content Guidelines.

Customization

  • What’s available in custom Branding Assets?

We offer custom Branding Assets designed to help you build up your brand and grow your business.

  • You can upload your logo through the NovaTomato Design Lab to be printed on products.
  • Branded hang tags are available with your logo to be printed in full color.
  • Branded wash labels are available with your logo to be printed in full color.
  • Shipping slips can be printed with your logo.

More options will be added later, so stay tuned with NovaTomato updates.

  • Where can I upload my logo for branding?

To upload your brand logo, click Dashboard>Branding.

Please note:

1. If you place an order from NovaTomato, manually select your logo in the checkout process so it appears when your product is shipped.

2. For orders from a third-party platform, you can upload your brand logo under Dashboard>Branding. Once uploaded, your logo will be printed on the tag of each product ordered. This helps to ensure your logo will appear in our custom branding assets.

Hang tag:

Accepted file formats: jpg, jpeg, png.

Suggested size:500X269px (65mmX35mm).

Your logo will be printed on the hang tags for all future orders from the third party platforms.

Wash label:

You can upload your logo here.

Accepted file formats: jpg, jpeg, png.

Suggested size:500X500px (25mmX25mm).

Your logo will be printed on the wash labels and shipping slips for all future orders from the third party platforms.

If you don't upload your own logo, the NovaTomato logo will be printed on the hang tags, wash labels, and shipping slips.

  • Can I offer customization to my customers?

Yes. When you design your product, you can leave a Placeholder for your Shopify customers to add a personal touch – whether it be their name, initials, or slogan.

This feature will be integrated into additional platforms in the future.

  • Can clothing hang tags be branded with my logo?

Yes. In the Branding section in the Dashboard, you can upload your brand logo. Once uploaded, your logo will be printed on the hang tag and wash label of each product ordered.

If no logo is uploaded, then the NovaTomato logo will be used.

  • How do I customize the shipping slip for dropshipping?

Your logo can be printed onto each shipping slip included with the product in the package. The logo on the shipping slip will be the same one you upload for the wash label under Dashboard>Branding.

If no logo is uploaded, then the NovaTomato logo will be used.

Manufacturing

  • What should I know about all-over-print products?

An all-over-print (AOP) product consists of a designed print that is repeated or covered across the entire surface of the product. Usually, the design is printed on the fabric first, then cut and sewn into your ordered product.

  • Which color thread is used?

The thread colors are available in either white or black. If needed, our Production Artists can review your design and help select which out of these two thread colors is most suitable for your product, based on the overall color and design of the apparel.

  • Where are the products manufactured?

We only work together with certified suppliers that has proven excellent ethics, compliance, sustainability, and social responsibility track records. Most of the crafted products are manufactured today in South East Asia where most premium quality leading apparel manufacturers are located.

Products will be shipped from the nearest fulfillment center if the products are available.

  • Color matching disclaimer

Please note that it's normal that the color of the artwork on the physical product may appear differently from what you see on your computer monitor due to the factors below:

  1. The luminescent light source of computer monitors is in RGB color mode, while the luminescent light source of fabric material is reflected in CMYK color mode.
  2. The two different color modes have a different color gamut, which may cause a visual difference during conversion between them.

  3. The design may vary between computer monitors, due to different monitor models and settings.
  4. Our printers have a color corrections setup, which makes the color comparison extremely close, but we can’t guarantee color accuracy 100% due to the factors mentioned above. Therefore, please note that we do not accept returns if there is a slight color difference, as this is not considered a product quality issue.